Refund Policy
Important: All sales are generally final with limited exceptions.
Effective Date: March 16, 2026 | Last Updated: March 2026
This policy applies worldwide with additional consumer protections where required by law.
Refund Policy Summary
1. General No-Refund Policy
ALL SALES ARE FINAL
Except where prohibited by law, Sheetflow does not provide refunds for subscription fees, setup fees, or any other charges. This policy applies to:
- • Monthly subscription payments
- • Annual subscription payments
- • Upgrade fees and plan changes
- • Add-on services and features
- • Professional services
- • Setup or onboarding fees
⚠️ By subscribing to our service, you acknowledge and agree that all payments are non-refundable except as specifically outlined in this policy or required by applicable law.
2. Limited Refund Exceptions
2.1 Consumer 14-Day Cancellation Right
As Sheetflow processes payments through Paddle as Merchant of Record, all consumers have the right to cancel their initial subscription purchase within 14 days for any reason, in accordance with Paddle's Buyer Terms:
- • 14-day cancellation period begins the day after your initial subscription purchase
- • Applies to the initial subscription only — not to automatic renewals
- • Approved cancellations receive a full refund of all payments, with no fees deducted, via your original payment method
- • Reimbursement processed within 14 days of your cancellation notice
- • For digital content that has been downloaded or transmitted, this right may not apply once delivery has begun
- • To cancel, contact us at refund@sheetflow.cloud within the 14-day window
EU customers additionally hold withdrawal rights under Directive 2011/83/EU; UK customers under the Consumer Contracts Regulations 2013. These rights are satisfied by the 14-day policy above.
2.2 Service Unavailability
Refunds may be provided at our sole discretion for:
- • Extended service outages (7+ consecutive days) not due to scheduled maintenance
- • Complete inability to access your account due to our technical failures
- • Fundamental service failures that prevent core functionality
2.3 Billing Errors
We will correct and refund for:
- • Duplicate charges for the same service period
- • Charges after successful cancellation
- • Incorrect pricing due to system errors
- • Unauthorized charges (with proof of unauthorized access)
3. Alternatives to Refunds
3.1 Account Credits
Instead of refunds, we may offer account credits for:
- • Service interruptions or quality issues
- • Billing disputes and customer service issues
- • Voluntary goodwill gestures
- • Credits can be applied to future subscription payments
- • Credits expire 12 months from issuance
3.2 Plan Downgrades
- • Switch to a lower-cost plan at your next billing cycle
- • Receive pro-rated credits for plan differences
- • Cancel anytime to avoid future charges
3.3 Extended Trial Periods
- • Additional trial time for service evaluation
- • Pause subscriptions for temporary issues
- • Free tier access for basic usage
4. Refund Request Process
4.1 How to Request
- • Email: refund@sheetflow.cloud with 'Refund Request' in subject
- • Include account email, subscription details, and reason
- • Provide documentation for billing errors or technical issues
- • Consumers exercising the 14-day cancellation right must request within 14 days of purchase
4.2 Review Process
- • Initial response within 5 business days
- • Investigation period: 10-15 business days
- • Decision communicated via email
- • Approved refunds processed within 10 business days
- • 14-day consumer cancellations reimbursed within 14 days of cancellation notice
4.3 Required Information
- • Account email address
- • Subscription or transaction ID
- • Reason for refund request
- • Supporting documentation (if applicable)
- • Preferred refund method
5. Specific Refund Circumstances
5.1 No Refund Situations
Refunds will NOT be provided for:
- • Change of mind or business direction (outside the 14-day cancellation window)
- • Lack of usage or abandonment of service
- • Third-party integrations not working as expected
- • Learning curve or training difficulties
- • Temporary service interruptions under 24 hours
- • Account suspension due to Terms of Service violations
- • Cancellations after trial period ends
- • Competitive service discoveries
- • Subscription renewals (the 14-day right applies to initial subscription only)
5.2 Pro-Rated Refunds
When refunds are approved outside the 14-day consumer cancellation window, they may be calculated as:
- • Full refund for unused service (rare circumstances)
- • Pro-rated refund minus usage and processing fees
- • Account credit instead of monetary refund
- • 14-day consumer cancellations: full refund of all payments received, no fees deducted
5.3 Annual Subscriptions
- • Annual payments are non-refundable except for billing errors or the 14-day consumer cancellation right
- • All consumers have a 14-day cancellation right on their initial annual subscription purchase
- • May offer pro-rated credits for remaining months outside the cancellation window
- • Account credits preferred over monetary refunds for discretionary cases
6. Chargeback and Dispute Protection
6.1 Chargeback Policy
Filing a chargeback instead of following our refund process may result in:
- • Immediate account suspension
- • Legal action to recover fraudulent chargebacks
- • Reporting to fraud prevention services
- • Collection of chargeback fees and legal costs
💡 Contact us first: We're committed to resolving disputes fairly before they escalate to chargebacks.
6.2 Dispute Resolution
- • We'll work in good faith to resolve legitimate disputes
- • Provide detailed usage logs and service records
- • Offer alternatives like credits or account adjustments
- • Document all interactions for dispute protection
7. Cancellation vs. Refunds
7.1 Subscription Cancellation
Cancelling your subscription:
- • Stops future billing immediately
- • Maintains access until current period ends
- • Does NOT provide refunds for current billing period (except within the 14-day cancellation window on initial purchase)
- • Prevents automatic renewal
- • Can be done anytime through your account dashboard
7.2 Data Retention After Cancellation
- • Account data retained for 30 days after cancellation
- • Reactivation possible during retention period
- • No refunds for reactivated cancelled accounts
- • Export your data before cancellation for backup
8. International Considerations
8.1 Consumer Protection Laws
Sheetflow processes payments via Paddle (Merchant of Record), whose Buyer Terms extend a 14-day consumer cancellation right to all consumers globally. Additional regional protections may also apply:
European Union: Consumer Rights Directive 2011/83/EU provides 14-day withdrawal rights
United Kingdom: Consumer Contracts Regulations 2013 provide similar protections
Australia: Australian Consumer Law provides refund rights for faulty services
Canada: Provincial consumer protection laws may apply
United States: State-specific consumer protection laws may provide additional rights
8.2 Currency and Processing
- • Refunds processed in original payment currency via original payment method
- • Exchange rate fluctuations are customer responsibility
- • No fees deducted for 14-day consumer cancellation refunds
- • For discretionary refunds outside the cancellation window, processing fees may apply
- • International transfer fees apply to non-USD discretionary refunds
9. Contact Information and Support
Refund Requests
Email: refund@sheetflow.cloud
Subject: Refund Request - [Your Account Email]
Response Time: 5 business days
General Support
Email: hello@sheetflow.cloud
For cancellations, billing questions, and alternatives
⚠️ Important: This refund policy is designed to comply with applicable laws and Paddle's Buyer Terms while maintaining our business model. Consumer protection laws in your jurisdiction may provide additional rights beyond what's outlined here.
Last updated: March 2026. This policy may be updated periodically. Continued use of the service constitutes acceptance of any changes.