Terms of Service
Entity: Reer Technologies DOO, Montenegro
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
These Terms apply to all users worldwide. Additional protections apply for EU customers under GDPR.
Subscription Plans Overview
1. Acceptance of Terms
By using Sheetflow ("Service"), you agree to these Terms of Service ("Terms"). If you're using our Service for a company, you're agreeing to these Terms on behalf of that company.
2. Description of Service
Sheetflow converts Excel spreadsheets into REST APIs. Our Service:
- • Processes Excel files to extract formulas and named ranges
- • Creates secure API endpoints for your spreadsheet calculations
- • Provides authentication and access controls for your APIs
- • Offers usage analytics and monitoring
3. Account Registration and Security
3.1 Account Creation
- • You must provide accurate information during registration
- • You're responsible for maintaining account security
- • One account per person or organization
3.2 Password Security
- • Choose a strong, unique password
- • You're responsible for all activity under your account
- • Notify us immediately of any unauthorized access
3.3 Account Verification
- • We may verify your identity and contact information
- • Enterprise accounts may require additional verification
4. Acceptable Use Policy
4.1 Permitted Uses
- • Upload Excel files you own or have permission to use
- • Create APIs for legitimate business purposes
- • Use our Service within your subscription limits
4.2 Prohibited Uses
You may not:
- • Upload files containing illegal, harmful, or malicious content
- • Share login credentials with unauthorized users
- • Attempt to reverse engineer or compromise our Service
- • Use our Service to violate any laws or regulations
- • Upload files with copyrighted content you don't own
- • Create APIs for fraudulent or deceptive purposes
- • Exceed rate limits or attempt to bypass usage restrictions
4.3 Content Responsibility
- • You're solely responsible for your Excel files and data
- • You represent that you have rights to all uploaded content
- • You're responsible for compliance with applicable laws
5. Subscription Plans and Billing
5.1 Plan Types
5.2 Billing Terms
- • Subscriptions are billed monthly in advance
- • All fees are non-refundable except as required by law
- • Price changes take effect at your next billing cycle
- • Failed payments may result in service suspension
5.4 Free Trials
- • 14-day free trial available for new accounts
- • Trial converts to paid subscription unless canceled
- • Credit card required for trial activation
8. Service Availability and Performance
8.1 Service Levels
- • We strive for high availability but don't guarantee 100% uptime
- • Enterprise customers receive 99.9% uptime SLA
- • Scheduled maintenance may cause temporary interruptions
8.3 Support
- • Email support included with all plans
- • Priority support for Business and Enterprise customers
- • Phone support available for Financial tier customers
10. Limitation of Liability
10.1 Service Disclaimer
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
10.2 Liability Limits
- • Our total liability is limited to the amount you paid in the 12 months before the claim
- • We're not liable for indirect, incidental, or consequential damages
- • Some jurisdictions don't allow these limitations
10.3 Critical Applications
- • Our Service is not intended for life-critical or safety-critical applications
- • You're responsible for validating calculations for your use case
- • We recommend testing thoroughly before production use
12. Termination
12.1 By You
- • Cancel your subscription anytime through your account
- • Data remains available for 30 days after cancellation
- • No refunds for unused portions of subscription
12.2 By Us
We may terminate your account for:
- • Violation of these Terms
- • Non-payment of fees
- • Illegal or harmful use of our Service
- • At our discretion with 30 days notice
15. International Compliance and Data Protection
15.1 Governing Law and Jurisdiction
These Terms are governed by Montenegro law. However, additional protections apply based on your location:
EU Customers: GDPR rights and protections apply regardless of these Terms
US Customers: Applicable state privacy laws may provide additional rights
Other Jurisdictions: Local data protection laws may provide additional protections
15.2 Cross-Border Data Processing
By using our Service, you acknowledge that:
- • Your data may be processed in Montenegro and EU cloud infrastructure
- • We implement appropriate safeguards for international data transfers
- • EU customers' data transfers comply with GDPR Article 46 requirements
15.3 Sales Tax (US Customers)
Some US states require sales tax on SaaS services. We may collect applicable sales tax based on your location and local requirements.
16. Dispute Resolution
16.1 Governing Law
These Terms are governed by Montenegro law, subject to mandatory local consumer protection laws in your jurisdiction.
16.2 EU Customer Rights
EU customers retain all rights under GDPR regardless of these Terms, including rights to lodge complaints with supervisory authorities.
16.3 Dispute Resolution Process
- • Montenegro courts have jurisdiction for Montenegro law matters
- • EU customers may pursue GDPR claims with their local supervisory authorities
- • US customers may pursue claims in their state of residence for consumer protection matters
17. Contact Information
Legal Questions
General Support
Email: hello@sheetflow.cloud
By using Sheetflow, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. EU customers retain all GDPR rights regardless of these Terms.